Technical Support & Web Maintenance

Our maintenance and technical support service for websites gives you an extra degree of tranquility, as we have a team of specialists at your disposal to keep your online business protected from possible computer attacks. HispanTIC will ensure that everything works as it should and we will solve any problems or incidents with your website in record time.

Available plans:

Basic Web Maintenance

€69+VAT/month

  • WordPress Core Updates & Plugins
  • Daily backups
  • Server Monitoring
  • Monthly service report
  • E-mail response time: 24 hours
  • 1-hour a month of technical support
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Contract

Professional Web Maintenance

€179+VAT/month

  • WordPress Core Updates & Plugins
  • 4 Daily backups
  • Server Monitoring
  • Monthly service report
  • Response time: 18 hours
  • 3- hours a month of technical support
  • A 30-minute monthly meeting via Skype
  • Security Audit
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Contract

Premium Web Maintenance

€399+VAT/month

  • WordPress Core Updates, themes & Plugins
  • 4 Daily backups
  • Server Monitoring
  • Monthly service report
  • Response time: 6 hours
  • 5 hrs/month of technical support
  • A 60-minute monthly meeting via Skype
  • Security Audit
  • Updates for premium plugins
  • Updates for premium themes
  • 1-hour a Month of Digital Marketing Consulting
Contract
* VAT is not included.

Get a Quote

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HispanTIC informs you that the personal data you provide us by filling out this form will be treated by Hispano Atlantic Consulting LTD as the company responsible for this website. The purpose of the collection and the treatment of the personal data requested is exclusively to contact you. In the processing of your personal data, the data subject's consent is given to the treatment of your personal data. Please be advised that the information you provide will be located on the server of this website in the company "Web Hosting Ireland" (in Ireland). The fact that you do not provide the personal data that appear on this form as mandatory will prevent us from being able to respond to your request. You may exercise your rights of access, rectification, limitation, and deletion of data at [email protected] as well as the right to lodge a complaint with a supervisory authority. You can find detailed information on Data Protection in our Privacy Policy .


Why would I need to hire a Web Maintenance service and technical support?

✓ Whether you are a small business or a large business, your website needs to be protected from potential external threats. Contracting a web maintenance with us will mainly help you not to have to worry about the management of your WordPress website or WooCommerce or PrestaShop online shop.

✓ To be provided with specialized technical support that adapts to the needs of your company or digital business.

✓ For safety. Our technicians will ensure that your website is always up-to-date: we offer core updates, plugins and theme templates for WordPress, WooCommerce as well as PrestaShop, the most widely used CMS on the Internet.

✓ We monitor the state of your server’s security, and we detect possible crashes of your website.

✓ We take care of detecting and cleaning up unwanted infections and intrusions.

✓ We protect your web systems from vulnerabilities and new risks.

✓ We provide you with a monthly report of the tasks performed.

Manteniment web

Why is HispanTIC the best web maintenance option for your company?

At HispanTIC, unlike other companies in the sector, we have a team of full-time programmers dedicated to the maintenance of websites and online stores. In this way, our maintenance team guarantees that your website will be 100% up and running and will minimize the periods of downtime to a minimum.

Another reason why our customers love web maintenance plans is because of our online customer support system. Just email our online customer support team and your maintenance request will automatically be added to one of our tasks.

HispanTIC understands that each website has different needs. That’s why we’ve created three different web maintenance plans, unlike other companies that only offer one or two. If you believe that our three web maintenance plans do not meet your company’s needs, please contact us to discuss a customized web maintenance plan.


100% money back guarantee during the first 30 days of the contract

We firmly believe that your company will not find a better Web Maintenance service than ours. That’s why we offer a 100% money back guarantee for the first 30 days if you are not satisfied with the treatment you receive. No explanation is necessary for your choice.


FAQs about Web Maintenance Service

Will my website or online store be always fully functional?

HispanTIC is responsible for the correct functioning of your website or online store. By contracting our web maintenance your website will always be online and protected from possible threats or intrusions. We cannot guarantee the 100% regular operation of your website, but we are committed to minimizing downtime to the minimum possible.

In the event of an issue, how long will it take to get an answer?

The maximum response time depends on the maintenance plan you have contracted. Yet we are always quick to answer.

Do you provide monthly service reports?

Yes, all maintenance plans include the delivery of a monthly report in which we explain in detail the tasks performed.

Is the hosting I have contracted for my website important?

Yes, it has a great influence on the correct functioning of the website or online shop. We do not recommend the hiring of low-cost web hosting services, but we can work with them. We can recommend trusted hosting companies we work with, and we know they work well.

Can I unsubscribe at any time from your service?

Yeah, no problem at all.

How many websites does the service cover?

One. If you have more websites, you will need to contract a maintenance package for each of them.

Is the service only for WordPress websites?

Yes, but we also work with WooCommerce and PrestaShop.

What does the Premium Web Maintenance service include?

The most complete package of Web Maintenance offers the updating of all the contents of your website. This does include:


Process of contracting our products and services:

Ordering our products is a quick and easy process. And above all, very transparent. Here we explain the steps to follow to hire any of our services:

1) Choice of the product or service to be contracted:

Through the HispanTIC website, you can find all the products and services we offer. There you will find all the information about products and services, prices and delivery deadlines. You can also contact us for further information.

2) Payment through our electronic trading platform:

Once the product or service has been chosen, the system will redirect you to our Contract Platform to make the payment. Be sure to fill in the information requested correctly. You must also read and accept the rights and obligations as contracting party contained in the General Terms and Conditions of the Business document. If you contract a website or online shop, you have the option of payment in installments (50% at the beginning and 50% on delivery of the product). Payment can be made by bank transfer, debit or credit card or PayPal. If you subscribe to a monthly subscription service, the platform will automatically charge you the monthly amount.

3) Sending Files and Briefing:

To enable our professionals to start the development of your website or e-commerce we will need to receive a Word document containing all the necessary information about your company and the texts that the future website or online shop should contain. For example, the history and characteristics of the company and the products it offers, its target audience... It is a short, flexible and open-ended document. It helps us to get to know your company better and to be able to focus our work more clearly.

If you also want to give us some information about the design of your future website, you must also send us your graphic preferences in writing. You must also email us the images and texts you want us to include on your website. And in the case of an e-commerce, the information of the 10 products that we will include in the shop.

Send the documentation to: [email protected]

4) Initial business meeting through Skype:

Once payment has been made, our professionals will contact you to arrange a day and time for a Skype meeting. Experience tells us that this type of meeting is necessary to know the client's needs and to be able to start the development work of the website or online shop adequately. The approximate duration of this meeting is 1 hour.

Our Skype profile is: [email protected]

5) Our team starts working.... within 4 weeks you will have the job finished...

HispanTIC's commitment is to deliver the product within 4 weeks from the time of the first business meeting and the delivery of all the documents and files. This deadline is usually respected, but unforeseen events can always occur that may cause the final delivery date to be postponed. We will still do our best to comply.